Welcome to Flower Delivery Anerley. These Terms & Conditions govern your use of our online flower delivery service in Anerley and the surrounding areas. Please read these Terms & Conditions carefully before placing an order. By accessing our website and purchasing products, you agree to be bound by these Terms & Conditions. These terms apply to all customers ordering from Anerley and neighbouring districts.
In these Terms & Conditions, “we”, “our”, and “us” refer to Flower Delivery Anerley, and “you”, “your”, or “customer” refers to the person or business placing an order for flower delivery through our online platform. “Products” refer to all flowers, bouquets, arrangements, and any additional items offered by us for delivery, while “website” references our online flower delivery portal.
Order Placement: Orders for flower delivery within Anerley and surrounding areas may be placed online through our website. Customers must select their desired products, choose the delivery date and time (subject to availability), provide accurate recipient details, and complete the checkout process.
Order Confirmation: When you place an order, you will receive an order confirmation summarising your chosen items, delivery instructions, delivery address, and total cost. This confirmation acknowledges receipt of your order, but it does not constitute acceptance. Acceptance occurs only when we dispatch your order.
Order Amendments: If you wish to amend any aspect of your order, including address, message, or delivery details, you must contact us as soon as possible. Amendments can only be accommodated if we are notified in a timely manner and the order has not already been processed or sent out for delivery.
Acceptance & Availability: All flower arrangements are subject to availability. In the event that an item is unavailable, we reserve the right to substitute with a product of similar style, value, and quality. If we are unable to fulfil your order due to stock limitations or other unforeseen circumstances, we will notify you promptly and offer an alternative product or a full refund.
Delivery Area: We deliver across Anerley and its neighbouring districts. We endeavour to deliver your flowers to the specified address within your chosen time frame. Delivery times are approximate and cannot be guaranteed, though we strive to meet all requests where possible.
Recipient Details: It is your responsibility to provide accurate and complete delivery details, including the correct name, address, and contact information for the recipient. We cannot be held liable for failed deliveries due to incorrect or incomplete information provided by you.
Delivery Attempts: If the recipient is not available at the time of delivery, our driver may leave the order with a neighbour or in a safe place, or attempt to re-deliver at a later time. A delivery note may be left to notify the recipient of the attempted delivery. Additional delivery charges may apply for repeated attempts.
Delivery Exceptions: During peak periods (such as Valentine’s Day, Mother’s Day, and Christmas) and under adverse weather or exceptional circumstances, deliveries may be delayed. We will notify you as soon as possible in such cases.
Product Images & Descriptions: All floral images on our website are for illustrative purposes only. While we make every effort to accurately represent our products, flowers are seasonal, and arrangements may vary slightly due to the natural characteristics of flowers and availability.
Substitutions: On rare occasions, specific flower varieties, containers, or accessories may be substituted due to local availability. Any substitutions will maintain equal or greater value and preserve the overall style, theme, and colour palette of the original order.
Pricing: All prices are listed in pounds sterling (GBP) and include VAT, where applicable. Delivery charges are detailed separately at checkout and may vary based on delivery location in Anerley and surrounding areas.
Payment Methods: Accepted payment methods include valid credit and debit cards, and other payment methods clearly listed during the checkout process. Full payment is required at the time of ordering.
Payment Security: We utilise secure payment processors to protect your payment information. Your card details are not stored on our servers after the transaction is completed.
Pricing Errors: In the event of a pricing or product information error, we reserve the right to update your order and notify you of these changes. If you are not satisfied with the corrected order, you will have the option to cancel for a full refund.
Order Cancellations: If you wish to cancel your flower delivery order, please contact us as soon as possible. Cancellations received before the order is processed and dispatched will be eligible for a full refund. Orders that have already been prepared or dispatched may not be eligible for cancellation or a full refund, as flowers are perishable goods.
Right to Cancel: Under consumer protection regulations, perishable goods such as flowers are excluded from the standard right to cancel unless they are faulty or not as described. Non-perishable add-on items may be cancelled if they have not yet been dispatched.
Refunds: Refunds, where applicable, will be processed using the same payment method used for the original transaction. Please allow up to five working days for the refund to appear in your account.
Quality Concerns: If you are not satisfied with the quality of your delivered flowers, please contact us within 24 hours of delivery, providing a photo and your order number. We will assess your concern and, where appropriate, offer a replacement, partial refund, or full refund, at our discretion.
Service Limitations: Our total liability for any claim arising from any order placed through our website is limited to the value of the products ordered. We are not liable for indirect, incidental, or consequential damages, including, but not limited to, any loss of profits or business interruption.
Events Outside Our Control: We are not responsible for any failure to perform, or delay in performance, caused by events outside our reasonable control, including (but not limited to) natural disasters, strikes, transport disruption, or extreme weather conditions.
Website Use: We do our utmost to keep our website accurate and up to date, but we make no guarantees that the website will be error-free or uninterrupted. We reserve the right to make changes to the website and these Terms & Conditions at any time without prior notice.
We collect and process your personal information only for order processing, delivery, and, where you have consented, marketing communications. We are committed to handling your data in accordance with data protection laws and our Privacy Policy.
All content, including images, graphics, logos, and text on our website, is the intellectual property of Flower Delivery Anerley or its licensors and is protected by copyright laws. You may not reproduce, distribute, or use any content without our prior written consent.
If you have a complaint regarding your order or the service received, please contact our customer service team, providing your order details. We investigate all complaints promptly and aim to resolve any issues efficiently and fairly.
From time to time, we may provide promotional codes or vouchers for use on our website. Unless specified otherwise, these offers are valid for orders within Anerley and neighbouring districts only and are subject to availability and applicable terms. Vouchers cannot be used in conjunction with any other offer or applied to delivery charges unless specifically stated.
These Terms & Conditions and any disputes or claims arising from them are governed by the laws of England and Wales. By placing an order, you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
These Terms & Conditions, together with any order confirmation, represent the entire agreement between you and Flower Delivery Anerley relating to your order. Any amendments to these terms must be agreed in writing by both parties.
If you require further clarification regarding these Terms & Conditions or have any questions about your flower delivery in Anerley, please contact our customer service team during business hours. We recommend reviewing these terms each time you make a purchase, as they may be updated from time to time.
These terms and conditions apply to all flower delivery customers across Anerley and all neighbouring districts where our service is available. By placing an order, you confirm that you have read, understood, and agree to these Terms & Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Anerley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Anerley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
