At Flower Delivery Anerley, your satisfaction is our highest priority. As a trusted local florist, we take great pride in delivering only the freshest flowers to households and businesses across Anerley and the surrounding areas. Our fresh flowers guarantee ensures every bouquet is hand-arranged with care and delivered at the peak of its freshness.
If your flowers have unfortunately arrived damaged or not as described, please reach out to us as soon as possible. We request that you contact us within 24 hours of your delivery date and provide photographs to help us assess the situation promptly. Our team is here to make things right and resolve any concerns about damaged deliveries quickly and efficiently.
Every floral arrangement from Flower Delivery Anerley is guaranteed to remain fresh for a minimum of five days from the date of delivery, provided they are cared for according to our flower care instructions. In the rare case your flowers do not meet this standard, please notify us within the five-day freshness window. We kindly ask for a photo of the arrangement to help understand the issue and improve our service.
Your peace of mind is important to us. If your flowers arrive wilted, damaged, or fail to meet our five-day freshness guarantee, you may choose one of the following options:
Decisions regarding refunds or replacements are made promptly, upon receiving all the necessary information from you.
We value your feedback and treat every complaint with the utmost seriousness. Should you wish to raise a concern or complaint about any aspect of our service, we invite you to contact our support team explaining the nature of your complaint. Please provide relevant details, including your order number and photographs if it involves flower quality or damage.
Once we receive your message, we will acknowledge your complaint within one working day. Our team will investigate thoroughly and aim to resolve all complaints within three working days. We strive to ensure a fair and transparent resolution and always welcome feedback that helps us continuously improve.
With years of experience as your local Anerley florist, Flower Delivery Anerley stands by a tradition of excellence and integrity. Whether you’re ordering for a special occasion, sending sympathy flowers, or brightening an office, our reliable team is here to exceed your expectations with every order. Our returns, refunds, and complaints policy is designed to offer complete confidence and peace of mind, every time you choose us.
Thank you for trusting Flower Delivery Anerley for all your floral needs. We look forward to bringing beauty, freshness, and care to every arrangement we deliver in Anerley.
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